• Quickbooks Not Responding

How to Fix Quickbooks Not Responding Issue

If the ‘QuickBooks software is not working or responding’ problem arises, proceed with the different solutions provided below.

Solution 1 – Using Quickbooks Install Diagonastic Tool

  • Download the QuickBooks Install Diagnostic Tool software from the manufacturer’s site.
  • Find the executable setup file of the QuickBooks Install Diagnostic Tool software in the Downloads folder and then click on it to start the installation process on your Windows computer.
  • Once you have completed the installation process by following the on-screen instructions, close the installation window.
  • Right-click the QuickBooks Install Diagnostic Tool icon and then select the Run as Administrator option.
  • Make sure to exit all the running programs before running the QuickBooks Install Diagnostic Tool software.
  • The time taken to run the Diagnostic software is nearly 20 minutes. It depends on the internet speed and performance of the computer.
  • Restart/reboot the system and then launch the main interface of the QuickBooks software on the Windows computer.
  • This will resolve the QuickBooks not responding problem.

Solution 2 – Renaming or Deleting QBWUSER.INI File

  • Open the Windows Explorer by pressing the Windows and E keys at the same time.
  • Navigate to the Organize tab and then select the Folder option followed by the Search option.
  • Click the View tab, move to the Advanced Settings section, and select the Hidden files and folders option.
  • Click Show hidden files and folders OK.
  • Select the My Computer tab and then move to the C:drive section.
  • Search for the C: \ Documents and Settings \ [Your user name] \ Local Settings \ Application Data \ Intuit \ QuickBooks [Year]’ path.
  • After right-clicking the QBWUSER.INI file, click the Delete/Rename button.
How to fix Quickbooks not responding Issue

Solution 3 – Uninstalling and Reinstalling the Quickbooks Install Diagnostic Tool

  • Select Control Panel Uninstall a Program QuickBooks OK to uninstall the QuickBooks Install Diagnostic Tool software.
  • Use the QuickBooks Clean Install Tool software to reinstall the QuickBooks Install Diagnostic Tool software.
  • Note: You are recommended to install the recent version software.

Solution 4 – Changing the Path of A .QBW File

  • Find the file with the .qbw extension, right-click it, and select the Copy option.
  • Move to the C:Drive section, create a new folder and name it as QBTEST.
  • Paste the copied file in the newly created folder.
  • Launch the QuickBooks software while pressing the Ctrl key at the same time.
Installation Guide