• Home


Western Digital’s My Cloud is a tool to store and access all kinds of data securely and remotely. It works with almost all Operating Systems. However, some users encounter a few issues with it. 

This page explains how to troubleshoot the “WD My Cloud Windows 10 can’t access” issue. 

Brother Dcp L2540dw Troubleshooting

Method 1: Enabling SMB 1.0

  • Go to the Control Panel section and click on Programs and Features.
  • Double-click on the Turn Windows Features ON or OFF option. 
  • Now, check if the option “SMB 1.0/CIFS File Sharing Support” is selected. If not, select it, and then restart your Windows 10 computer.
  • After your computer restarts, try to access the WD My Cloud service.

If the same issue persists, perform the following troubleshooting methods.

Method 2: Modifying the network connection settings

If you have set your network connection as public, then change it to Private and check whether the WD My Cloud service is working on your Windows 10 computer. To change the connection type to private, follow the instructions given below.

  • On your Windows 10 computer, open the Network & Internet Setting page.
  • Click on the Ethernet option.
  • Go to the Network Profile section.
  • Click the radio button beside the Private option.

Method 3: Turning on the Network Discovery and File Sharing option

While using a private network, the Network Discovery and File Sharing options should be turned on. To enable this option, follow the instructions given below.

  • On the Network and Sharing Center screen, click Ethernet and select Advanced Sharing Settings. 
  • Expand the Private section on the Advanced Sharing Settings screen.
  • Select the options named “Turn on network discovery” and “Turn on automatic setup of network-connected devices.”
  • Finally, click the Save Changes button.

Method 4: Adding Windows Credentials for WD My Cloud

  • On the Control Panel screen of your Windows 10 computer, locate and click the Credential Manager option.
  • Click Windows Credentials > Add a Windows Credentials.
  • Now, a window asking you to enter your My Cloud account credentials will open.
  • Enter the credentials in the Username and Password fields.
  • After entering the details, click the Save button.
  • Restart your Windows 10 computer if necessary.

Method 5: Resetting the Network settings

  • Click the Network & Internet option in the Control Panel window of your Windows 10 computer.
  • Select the Status option under the Network & Internet section.
  • Locate and click on the Network reset option under the Change your network settings section.
  • Reset the network settings by following the rest of the instructions displayed on the screen. 

Method 6: Updating Windows 10 

  • On the Settings screen, click on the Update & Security option.
  • Go to the Windows Update tab and click the Check for updates button.
  • Now, perform the on-screen prompts to update your computer.
  • After updating the computer, check if you’re able to access the WD My Cloud tool on it.

If not, contact us to get remote assistance in resolving the same.

Installation Guide