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WESTERN DIGITAL (WD) MY PASSPORT LIGHT ON BUT NOT WORKING -
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WESTERN DIGITAL (WD) MY PASSPORT LIGHT ON BUT NOT WORKING

WESTERN DIGITAL (WD) MY PASSPORT LIGHT ON BUT NOT WORKING

“Is your WD My Passport turned on but not working or recognized by the PC?” If yes, try these easy and simple troubleshooting instructions to fix this problem. *Note: The following troubleshooting methods are suitable only for Windows OS-based computers.

  • Using a compatible computer: As the first step of troubleshooting the “WD My Passport light on, but not working” problem, check if your computer (that you’re using) meets the minimum system requirements of the drive. If not, connect the drive to a compatible computer and then try to access the data in it.
  • Running a virus scan: If you’re facing this problem even after your computer meets the requirements, check whether the PC is infected by a virus or malware (because the virus or malware attack can also block the computer from recognizing the external hard drive connected to it). To check it, run a virus scan using an antivirus software. Remove the viruses that are detected during the scan process.
  • Using a different USB cable: Check to ensure that the USB cable is connected securely at the ends. If necessary, unplug and reconnect the cable. Similarly, if the cable that you’re using is damaged, replace it with a new one.
  • Enabling the “USB Root Hub” feature: If the USB Root Hub feature is disabled on your computer, there is a chance for these kinds of issues to occur. To check and enable this feature, open the Device Manager window of your Windows computer. Locate and expand the Universal Bus Controllers menu. Select and right-click on the USB Root Hub option. Click Properties > Power Management. Uncheck the checkbox beside the “Allow the computer to turn off this device to save power” option and click OK.
  • Updating the Windows OS: On the Settings screen, select the Update & Security option followed by Windows Update.

If none of the methods fix the “WD My Passport light on, but not working” problem, contact our trained technical experts by clicking the Call button provided on this screen to fix this problem.

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